Terms & Conditions

Please read these Terms and Conditions carefully before making a booking with The Ceylon Villas & Co.

1. Agreement

These Terms and Conditions constitute a legally binding agreement between The Ceylon Villas & Co. (hereinafter referred to as the “Company”) and the individual or entity making a booking (hereinafter referred to as the “Customer”). This Agreement shall be deemed valid, enforceable, and effective only upon the occurrence of all of the following conditions: (i) receipt of a booking request through the Company’s platform or any authorized communication channel; (ii) successful remittance of the required payment, in whole or in part, strictly via bank transfer as stipulated herein; and (iii) issuance of a written confirmation by the Company.

By accepting these Terms, whether through digital acknowledgment, written consent, or conduct implying acceptance, the Customer represents and warrants that they possess full legal authority to act on behalf of themselves and all accompanying guests included in the booking. The Customer further agrees that such acceptance creates two distinct contractual relationships: firstly, a service facilitation agreement between the Customer and the Company; and secondly, a direct contractual relationship between the Customer and the Supplier providing the Accommodation. The Company shall not be deemed a principal in the latter relationship.

2. Scope of Services

2.1 Platform Services

The Company operates solely as an independent intermediary platform designed to facilitate the discovery, comparison, and booking of Accommodation and related services. The Company does not own, lease, control, manage, operate, or maintain any Accommodation listed on the Platform. All services rendered by the Company are limited to administrative coordination, informational assistance, and booking facilitation. Under no circumstances shall the Company be construed as a travel agent, real estate broker, insurer, or fiduciary.

The Customer acknowledges that all representations made by the Company are based on information provided by Suppliers and that the Company shall not be liable for inaccuracies, omissions, or changes beyond its reasonable control.

2.2 Supplier Services

Upon confirmation of a booking, the Customer enters into a legally binding agreement directly with the Supplier responsible for the Accommodation or related services. The Supplier retains full and exclusive responsibility for the delivery, quality, safety, legality, and performance of such services. The Company shall not be deemed a party to this contractual relationship and expressly disclaims any liability arising therefrom, whether in contract, tort, or otherwise.

2.3 Payment Services

The Company provides limited payment facilitation services strictly in relation to bank transfers. The Customer agrees that all payments must be executed in accordance with the Company’s instructions and acknowledges that the Company shall not be responsible for delays, errors, exchange rate discrepancies, intermediary bank charges, or failed transactions. The Company reserves the right to withhold confirmation of any booking until cleared funds are received in full.

2.4 Dispute Resolution

In the event of any dispute arising between the Customer and a Supplier, the Company may, at its sole discretion and without any obligation, provide reasonable assistance in facilitating communication between the parties. However, the Company shall not be liable for the resolution, outcome, or enforcement of any such dispute. Any designation such as “approved,” “verified,” or similar terminology shall be interpreted strictly as an administrative or procedural acknowledgment and shall not constitute a guarantee, warranty, or endorsement of quality, safety, or compliance.

3. Prices

3.1 Price Guarantee

The Company endeavors to ensure that all Accommodation listed on the Platform reflects competitive and accurate pricing. In the event that the Customer identifies a verifiable lower price for identical Accommodation under identical conditions, including but not limited to dates, inclusions, occupancy, currency, and contractual terms, the Company may, at its sole discretion, match such price with cordination with the property owners. This guarantee shall be strictly limited to instances prior to booking confirmation and shall not apply to typographical errors, system errors, or subsequent price changes initiated by the Supplier for different markets.

3.2 Currency

All pricing displayed on the Platform may be subject to fluctuations based on prevailing foreign exchange rates. Where payments are made in a currency differing from that of the Supplier, the Customer acknowledges and accepts that exchange rate variations may result in adjustments to the final payable balance. The Company shall not bear any responsibility for such fluctuations.

3.3 Guest Numbers

Accommodation rates are determined based on a specified number of guests and a predefined bedding configuration. The Customer agrees that any deviation from the agreed occupancy may result in additional charges or immediate termination of the booking without refund. Under no circumstances shall the number of occupants exceed the maximum permitted by the Supplier.

3.4 Additional Costs

While the Company endeavors to present comprehensive pricing, certain costs, including but not limited to utilities, cleaning fees, local taxes, or optional services, may be excluded or subject to variation depending on the Supplier’s policies. The Customer agrees to bear all such additional costs as communicated at or prior to booking confirmation.

4. Bookings

A booking shall only be secured upon receipt of a deposit equivalent to fifty percent (50%) of the total booking value, with the remaining fifty percent (50%) payable no later than sixty (60) days prior to the scheduled arrival date. In instances where the booking is made within sixty (60) days of arrival, the full amount shall be payable immediately.

Failure to comply with payment deadlines shall entitle the Supplier or the Company to cancel the booking without further notice and retain any payments already made.

4.1 Instant Bookings

Instant bookings shall remain subject to final confirmation by the Supplier. In the event that the Supplier is unable to honor such booking, the Company shall, at its discretion, offer alternative Accommodation or issue a refund of monies received.

4.2 On Hold

The Company may, upon request, place a provisional hold on Accommodation for a period not exceeding forty-eight (48) hours. Such hold shall not constitute a confirmed booking and shall automatically lapse if payment is not received within the stipulated timeframe.

4.3 Group Payments

Where multiple parties are involved, the Company may facilitate split payments subject to written instructions provided by the Customer. Notwithstanding such arrangements, the primary Customer shall remain jointly and severally liable for the full payment.

4.4 Calendar Gaps

Bookings that result in inefficient use of the Supplier’s calendar, including short gaps between reservations, may be declined or subject to modification. The Company reserves the right to propose alternative arrangements in such cases.

5. Extras

All additional services, amenities, or equipment requested by the Customer shall be subject to availability and may incur additional charges. The Company does not guarantee the provision of such extras and shall not be liable for their unavailability.

6. Payments

All payments shall be made strictly via bank transfer. The Customer acknowledges full responsibility for ensuring timely and accurate payment, including any associated bank charges or intermediary fees. Failure to complete payment within the specified deadlines may result in cancellation and forfeiture of amounts paid.

7. Changes or Cancellations by the Customer

Any request for modification shall be subject to an administrative fee of USD $50, in addition to any costs imposed by the Supplier. Cancellations shall incur penalties as follows: (i) fifty percent (50%) of the total booking value if cancelled more than sixty (60) days prior to arrival; and (ii) up to one hundred percent (100%) if cancelled between one (1) and fifty-nine (59) days prior to arrival. The Company reserves the right to deduct such penalties from amounts paid and refund any remaining balance.

8. Changes or Cancellations by the Supplier

In circumstances where the Supplier is unable to fulfill a confirmed booking, the Company may offer alternative Accommodation of comparable standard or issue a refund. The Customer acknowledges that such remedies shall constitute the sole and exclusive recourse available, and the Company shall not be liable for any additional compensation, damages, or losses.

9. Accommodation

The Customer shall ensure that the Accommodation is used solely for its intended purpose and in compliance with all applicable laws and Supplier policies. Any damage caused shall be the sole responsibility of the Customer, who agrees to indemnify the Supplier and the Company against all resulting costs.

Security deposits, where applicable, shall be handled in accordance with Supplier terms and may be retained in part or in full to cover damages, losses, or additional expenses.

10. Force Majeure

The Company shall not be liable for any failure or delay in the performance of its obligations where such failure results from events beyond its reasonable control, including but not limited to acts of God, natural disasters, war, civil unrest, governmental actions, or adverse weather conditions.

11. Personal Requirements

The Customer is solely responsible for ensuring compliance with all travel requirements, including possession of valid passports, visas, and insurance coverage. The Company shall not be liable for any consequences arising from failure to meet such requirements.

12. Agreement Non-Compliance

Any breach of this Agreement by the Customer or accompanying guests may result in immediate termination of the booking without refund, in addition to liability for any damages incurred.

13. Lawful Use

The Customer agrees not to engage in any unlawful, disruptive, or harmful conduct during their stay. Any violation may result in eviction without compensation.

14. Non-Waiver

Failure by the Company or Supplier to enforce any provision of this Agreement shall not constitute a waiver of the right to enforce such provision in the future.

15. Interpretation

All references to singular terms shall include the plural and vice versa. This Agreement shall be binding upon and inure to the benefit of the parties and their respective successors and assigns.

16. Waiver & Release from Liability

To the fullest extent permitted by law, the Customer hereby irrevocably waives, releases, indemnifies, and holds harmless The Ceylon Villas & Co., its officers, employees, agents, and Suppliers from any and all claims, liabilities, damages, losses, or expenses arising out of or in connection with the use of the Accommodation or participation in any related activities. This includes, without limitation, claims arising from personal injury, death, property damage, or negligence, whether known or unknown at the time of booking.

The Customer acknowledges that they assume all risks associated with their stay and confirms that they are at least eighteen (18) years of age at the time of entering into this Agreement.

Last Updated: 3 March 2026